... by the caregiver and is the client’s family involved in the creation of this plan?

A reputable agency will create a plan of care for each new client. It should be carefully and professionally developed with you and your family. The care plan should be written and copy left with the client. The plan should list specific duties, work hours/days, and the name and phone number of the supervisor in charge. The care plan should be updated and revised as the client’s needs change.